At Creative B, your privacy is extremely important to us. We are committed to protecting and respecting any personally identifiable information that you might provide us with whilst you visit our website. The following privacy statement will explain what personal data we collect from you and how we use that information.
PERSONAL DATA WE COLLECT
Creative B collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example, when you sign up to our newsletter, create a Creative B account or purchase one of our Spa Packages, Gift Cards or one of our Creative B products.
We also collect information about how you interact with our website and products. We get this information by recording interactions using technologies like cookies.
The data we collect from you depends on your interaction with us and your own preferences that you can update by emailing us. The type of data we collect can include the following:
Name and contact details – We collect your first and last names, email address, postal address, phone number and any other relevant contact details
Demographic details – We collect information about your age, gender and country
Login information – We collect all username data that can be used for account access
Reason for Stay and Interests – We collect information about why you choose to visit Creative B, and what you hope to gain from the experience
Relevant Medical information – We collect information regarding any medical information that is necessary for the safe administration of treatments
Guest information – We collect information about any guests that you might be visiting Creative B with
HOW WE USE PERSONAL DATA
Creative B uses the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking. We use personal information we collect about you in the following ways:
Fulfilling requests
To provide you with information, products and services that you request from us, including providing you with prices for different packages
To process any transactions you are completing with Creative B
To process any special offers or promotions that you enter
Marketing
Providing you with information about any products you have previously purchased or informing you about any similar products that relate to products you have previously purchased
Measuring and understanding the effectiveness of any advertising we serve to you or others and to deliver any relevant advertising to you based upon your activity on our website or purchasing behaviour
To offer any suggestions and recommendations to you about products that may interest you, based on your previous purchase or website behaviour
REASONS WE SHARE PERSONAL DATA
Creative B will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailers). When we work with a third party we only disclose information necessary to deliver the service and we have a signed contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
From time to time we may show you offers from trusted third parties. We would never supply them with your information; however, we may show you exclusive offers from these trusted third parties in email communications.
We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt in box presented to you on a Creative B website form or in some cases, it may be provided by you to us either verbally over the telephone or in person. Where your consent has been obtained verbally, we will always provide confirmation to you of the consent you have provided to us in the form on an email for your records.
The data that we collect from you will not be transferred to, or stored at, any destination outside South Africa. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You have a choice about whether or not you wish to receive information from us. If you are not interested in receiving marketing information from us about the latest offers and news exclusive for you, you are able to unsubscribe from our mailing list at the bottom of any email you receive. Alternatively you can login to your account online and update your preferences.
We will not contact you by email, phone or text message unless you have given us your prior consent.
We like to make sure that all the information we hold about our customers is as up to date as possible. If you would like to get edit any of your details, you can do this by contacting us.
WHAT ARE COOKIES?
‘Cookies’ are small text files that are stored by your browser on your computer, mobile phone or tablet. They allow websites to store things like user preferences. Cookies allow websites to record things such as your preferences. Making your browsing experience more personalised.
How does the Creative B website use cookies?
Visiting a page on the Creative B website may result in the following cookie types being generated.
Necessary cookies:
This type of cookie remembers your preference for the site, this means that you don’t need to re-enter this information each time you visit. These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistical cookies:
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Each time you visit the website, software which is provided by another organisation creates an anonymous analytics cookie. These cookies recognise if you have visited the site before, if you haven’t it creates a new one. These cookies allow us to see how many users we have, how many of those are individual and how often they visit our website.
Marketing cookies:
These cookies are used by software, they register and report the website user’s actions after viewing or clicking on an advert, with the purpose of measuring the efficiency of an advert and to present targeted adverts to the user. These cookies allow the users behaviour to be tracked across multiple domains.
ACCESS TO INFORMATION
The GDPR gives you various rights to the information we hold about you. Such rights can be exercised by you in accordance with the GDPR. In line with the regulation, all reasonable requests will be free of charge and processed within the permitted time period. Repeated requests may be subject to a fee which Creative B will advise you of prior to processing such requests.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be displayed on this page and, where deemed appropriate, notified to you by e-mail.
THE PROTECTION OF PERSONAL INFORMATION ACT
CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At COR Concepts (and including this website, POPIAct-Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
About the Company
CREATIVE B DESIGNS cc
The information we collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly to your needs. For this purpose we will collect contact details including your name/organisation name, email and telephone number, should you wish to have us deliver items to you then your delivery address will also be collected but only for courier use.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
For example:
- To gather contact information;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- For the detection and prevention of fraud, crime, money laundering or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record keeping purposes;
- In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Security in contracting out activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, Creative B also includes the following items as personal information:
- All addresses including residential, postal and email addresses.
How to contact us
Questions, comments and requests regarding this privacy policy are welcomed and you can call 064 901 1892 or send an email to info@creativeb.co.za
Creative B
85 Michael Road,
Oaktree AH,
Krugersdorp,
Gauteng, 1739
Last updated: 2 July 2021
